FAQ - Products Manager APP - Products Manager Docs

Find answers to the most common questions about Products Manager APP.

Account and Authentication

How do I reset my password?

On the login page, click "Forgot password?"
Enter your email address
Check your inbox (and spam folder)
Click the reset link (valid for 1 hour)
Set a new password

Why does my session expire?

For security reasons, sessions expire after:

30 minutes of inactivity
7 days maximum (even with activity)

Check "Remember me" at login to extend your session.

Go to Profile (top right corner)
Click "Account settings"
Modify your email
Confirm with your current password
Validate via the link sent to your new email

Can I have multiple accounts?

Yes, you can be invited to multiple organizations with the same email. Use the organization selector in the menu to switch between them.

How do I enable two-factor authentication?

Go to Profile > Security
Click "Enable 2FA"
Scan the QR code with your authenticator app (Google Authenticator, Authy, etc.)
Enter the verification code to confirm

Product Management

What fields are required for a product?

The required fields are:

Title: Product name
EAN or SKU: Unique identifier

All other fields are optional.

How do I add images to a product?

Open the product page
Go to the "Media" section
Drag and drop your images or click to select
Accepted formats: JPG, PNG, WebP (max 10 MB per image)
Maximum 20 images per product

How do I edit multiple products at once?

In the product list, select products using checkboxes
Click "Actions" > "Bulk edit"
Choose the fields to modify
Apply the changes

How do I delete a product?

Open the product page
Click "..." > "Delete"
Confirm the deletion

Important

Deletion is permanent after 30 days. Products are moved to trash first for recovery.

How do I duplicate a product?

Open the product page
Click "..." > "Duplicate"
Modify unique fields (EAN, SKU)
Save the new product

Import/Export Workflows

Why did my import fail?

The most common reasons:

Incorrect file format - Check encoding (UTF-8 recommended)
Missing columns - Title and EAN/SKU are required
Invalid data - Negative prices, malformed EAN codes
File too large - Maximum 50 MB

Check the error report for specific details.

What is the maximum file size for imports?

Format	Max Size	Recommended Max Rows
CSV	50 MB	100,000 rows
Excel	50 MB	50,000 rows
JSON	50 MB	50,000 objects
XML	50 MB	50,000 elements

How do I map custom columns?

During import, at the "Mapping" step
Click on the unmapped column
Select the corresponding ProductsManager field
Or choose "Ignore this column"

How do I schedule automated imports?

Go to Imports > Automation
Create a new automation
Configure the source:
- Email: Dedicated email address
- FTP/SFTP: Server and credentials
Define the schedule (daily, weekly, etc.)
Configure the default mapping

Do imports overwrite existing products?

By default, imports update existing products (based on EAN/SKU). You can choose:

Update: Modifies existing products
Ignore: Leaves existing products unchanged
Create only: Skips updates

Which platforms can I export to?

ProductsManager supports:

Shopify (CSV Shopify format)
WooCommerce (CSV/XML)
PrestaShop (CSV PS format)
Magento (CSV)
Amazon (Flat file)
Odoo (CSV/XML)

Why are some products not exported?

Verify that the products:

Are active (not archived)
Have all required fields for the platform
Match the export filters
Have no validation errors

API Usage

How do I get an API token?

POST https://api.productsmanager.app/api/v1/auth/login
Content-Type: application/json

{
  "email": "user@example.com",
  "password": "YourPassword"
}

The response includes your access_token and refresh_token.

What are the API rate limits?

Default limits:

100 requests per minute for standard endpoints
10 requests per minute for bulk operations
1000 requests per hour total

Contact support to increase limits for your plan.

How do I handle token expiration?

Access tokens expire after 2 hours. Use the refresh endpoint:

POST https://api.productsmanager.app/api/v1/auth/refresh
Content-Type: application/json

{
  "refresh_token": "your_refresh_token"
}

Where can I find API documentation?

Integrations

Odoo Integration

How do I connect to Odoo?

Go to Odoo Sync > Configuration
Enter your Odoo URL (e.g., https://mycompany.odoo.com)
Provide your Odoo username and API key
Select the database to connect to
Test the connection and save

Why is my Odoo sync failing?

Common causes:

Invalid API key (regenerate in Odoo settings)
Firewall blocking the connection
Odoo server is down or unreachable
Permission issues in Odoo

See Odoo Integration Guide for more details.

Code2ASIN Integration

What is Code2ASIN?

Code2ASIN automatically matches your product EAN codes to Amazon ASINs, fetching product images and metadata from Amazon.

How do I run a Code2ASIN job?

Go to Code2ASIN > New Job
Select products or use filters
Choose target marketplace (Amazon.fr, Amazon.com, etc.)
Start the job and monitor progress

Why are some products not matched?

The EAN might not exist on Amazon
The product might be restricted or unavailable
Rate limiting from Amazon (try again later)

Shopify Integration

How do I export to Shopify?

Go to Exports > Create Export
Select Shopify as the platform
Choose products and configure field mappings
Download the CSV or push directly via API

See Shopify Integration Guide for more details.

WooCommerce Integration

How do I sync with WooCommerce?

Install the WooCommerce REST API plugin
Generate API keys in WooCommerce
Configure the connection in ProductsManager
Set up sync rules and schedules

See WooCommerce Integration Guide for more details.

Performance Issues

How many products can I manage?